Shipping & Delivery

Where we ship

We ship across India and internationally. At checkout, India orders use our domestic rate (with free shipping above the India threshold shown there). International orders use a separate flat international shipping fee — not the India domestic rate.

Processing time

• Ready-to-ship artwork (listed on the Shop) — dispatched within 3–5 business days of payment confirmation.
• DIY kits — dispatched within 5–7 business days once available.
• Commissioned pieces — fulfilled per the timeline agreed on your commission brief, typically 3–8 weeks depending on size and medium.

Orders placed on weekends and public holidays are processed on the next working day.

Delivery time

Once dispatched, delivery typically takes:

• Metro cities — 3–5 business days
• Non-metro cities & towns — 5–8 business days
• Remote / interior pin codes — 7–12 business days

You'll receive a tracking number by email as soon as your parcel is on its way.

Shipping charges

India: A flat domestic fee applies below the free-shipping threshold (currently shown at checkout; default ₹4,999). Orders at or above that threshold ship free within India.

International:A flat international shipping fee is charged at checkout (converted into your payment currency). There is no free-shipping threshold on international orders. Duties or import taxes, if any, are the recipient's responsibility.

Packaging

Artwork is packed with acid-free tissue, protective foam, and a rigid outer carton. Framed and glass-fronted pieces receive additional corner protection and “fragile” handling instructions. Wherever possible, we use recycled and recyclable materials.

Tracking your order

You can see the live status and tracking link of every order in your Account → Orders page. We also email the tracking link the moment a label is generated.

Damaged or missing shipments

If your order arrives damaged or doesn't arrive at all, please email admin@ayansastudio.comwithin 48 hours of delivery (or expected delivery). An unboxing video is required so we can triage with the courier; photos of the outer carton, inner packaging, and the damage are also helpful. We'll make it right — see our Refund & Cancellation Policy for the exact steps and eligibility.

Delivery at a different address

You can enter a separate delivery address at checkout, or save multiple addresses on your account. For gift orders, let us know and we can include a handwritten note from you.

Questions?

Write to admin@ayansastudio.com— we're a small team and typically reply within one working day.